ace365 Privacy Policy

ace365 is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy applies to the ace365 website, mobile application and related services. By registering on the platform, you are considered to have read and agreed to the terms of this policy.

The purpose of this policy is to clearly inform you of how your information is used. ace365 believes that transparency and honesty are the foundation of long-term trust. Alongside the platform's terms and conditions, this policy forms an integral part of the overall legal framework.

ace365 may collect the following categories of information:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for account verification)
• Email address and mobile number
• Current address

2.2 Financial Information

• bKash, Nagad, Rocket account numbers (required for transactions)
• General bank account details (for bank transfers)
• Deposit and withdrawal transaction history

2.3 Technical Information

• IP address and device type
• Browser and operating system information
• Login time, session duration and site activity logs

2.4 Behavioural Information

• Preferred games or betting categories
• Bet amounts and outcome history
• Bonus usage and promotional participation

ace365 collects information in the following ways:

3.1 Directly from the Member

You provide information yourself during account registration, identity verification (KYC), deposit or withdrawal requests, contacting customer support and participating in promotions.

3.2 Automatically

When you visit the site, certain information is collected automatically through cookies, pixel tags and similar technologies. This is used to maintain site functionality and improve the user experience.

3.3 Through Third Parties

Some necessary information may be collected from payment processors and identity verification service providers, but only with your consent.

ace365 uses collected information for the following specific purposes:

• Account Management: Registration, login verification and ensuring account security.
• Transaction Processing: Completing deposits and withdrawals and maintaining related records.
• Identity Verification: Preventing fraud and maintaining account security.
• Service Improvement: Customising services according to user preferences.
• Customer Support: Resolving issues via live chat and email.
• Promotional Communication: Informing you about bonuses and offers (where consent is given).
• Responsible Gaming: Identifying unusual gaming behaviour and providing assistance.

As part of ace365's responsible gaming policy, behavioural data is analysed to monitor whether any member is placing excessive bets. This is done solely for the protection of members.

Information collected by ace365 is stored on secure servers. All sensitive data is transmitted using SSL encryption technology so that third parties cannot read it.

5.1 Technical Security Measures

• SSL/TLS encryption — on all data transfers
• Firewall and intrusion detection systems
• Password hashing and session token security
• Encrypted storage of sensitive information
• Regular security audits and vulnerability testing

5.2 Data Retention Period

All information is retained for as long as your account is active. Even after an account is closed, certain information may be kept for a specified period as required by law. Once the required period has passed, information is securely deleted.

ace365 never sells your personal information to third parties for commercial purposes. However, limited information may be shared in the specific circumstances below:

6.1 Service Provider Partners

Only relevant information is shared with trusted service providers for payment processing (bKash, Nagad, Rocket and bank transfers), identity verification and managing technical infrastructure. These partners operate under a confidentiality agreement.

6.2 Legal Obligations

Information may be disclosed as required by law in response to court orders, lawful requests from investigating authorities or for the purpose of preventing fraud.

6.3 Business Changes

In the event of any merger, acquisition or restructuring of ace365, user information may be transferred to the new entity — however, the terms of this policy will continue to apply.

The ace365 website uses cookies. Cookies are small data files stored in your browser that help maintain site functionality and improve your experience.

7.1 Types of Cookies

• Essential Cookies: Required for maintaining login sessions and security — these cannot be disabled.
• Functional Cookies: Remember your preferred language and settings.
• Analytics Cookies: Collect information about site usage to improve services.
• Marketing Cookies: Used to show relevant advertisements and promotions — you can disable these.

You can manage or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some site functions to not work properly.

Every member of ace365 has the following rights regarding their personal information:

• Right to Know: You may request to know what information ace365 holds about you and how it is being used.
• Right to Correction: You may request that incorrect or outdated information be updated.
• Right to Deletion: You may request that your information be deleted in certain circumstances, though this may not be fully possible where legal obligations exist.
• Right to Restrict Processing: You may request that the use of your information be limited for specific purposes.
• Right to Data Portability: You may request to receive your information in a common format.
• Right to Withdraw Consent: You may withdraw consent for marketing communications at any time.

Any request relating to these rights can be made through ace365 customer support. We generally aim to respond within a reasonable time. For more details, visit the FAQ section.

ace365 strictly follows a 21+ age policy. No one under the age of 21 may open an account on ace365, and no information from them is collected.

Age is confirmed during identity verification (KYC). If a member is found to have registered with a false age, their account will be closed immediately and all related information will be deleted.

ace365 reserves the right to amend this privacy policy as needed. In the case of significant changes, registered members will be notified in advance by email or through the platform.

An updated policy takes effect from the date it is published. Continued use of the platform after changes are made will be considered acceptance of the new policy. It is therefore recommended that you review this page regularly.

For any questions or requests regarding this privacy policy or your personal information, contact the ace365 customer support team. Our support team is available 24/7 in Bengali and English via live chat and email.

Email: [email protected]

Reading about us before contacting the support team will give you a better understanding of how ace365 operates.