FAQ

ace365 FAQ — Deposits to VIP

This page brings together detailed answers to your questions about opening an account at ace365, depositing and withdrawing money, live casino games, VIP cashback, and identity verification. Find your question directly from the sections below.

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How to deposit money

Depositing at ace365 is quick and straightforward. The questions below explain the deposit methods, minimum amounts, and how to resolve issues. You can go to the Deposit section after ace365 login.

The minimum deposit amount across all payment methods at ace365 is ৳300. This means whether you use bKash, Nagad, Rocket, or bank transfer, you need to send at least ৳300. If you want to claim the welcome bonus after depositing, you must do so from the Bonus section.

The deposit methods currently available at ace365 are: bKash, Nagad, Rocket and bank transfer (Dutch-Bangla Bank, BRAC Bank, or other major commercial banks). Mobile banking methods are usually credited instantly; bank transfers may take a little longer.

Log in to your ace365 account, go to the "Deposit" section, and select Nagad as the payment method. Send money from your Nagad app to the ace365 Nagad number shown on screen. Submit the Transaction ID (TrxID). The minimum amount is ৳300. Your ace365 balance is usually updated within a few minutes.

First, save your Transaction ID (TrxID) or reference number. Make sure it was submitted correctly in the ace365 deposit form. If more than 15 minutes have passed and it still has not been credited, contact 24/7 live chat support and share a screenshot of the transaction. The support team will resolve it promptly.

The ace365 welcome bonus is a 200% bonus on your first deposit, up to ৳20,000. For example: deposit ৳1,000 and get ৳2,000 in bonus, giving you a total balance of ৳3,000 — the wagering requirement is 20 times the bonus amount, which is ৳40,000. You must claim the bonus from the Promotions section immediately after depositing. This bonus is available on your first deposit only.

Live Dealer Games

The ace365 Casino section offers live dealer games from multiple studios including Evolution, Pragmatic Play Live, and Ezugi. Common questions about roulette, baccarat, and other table games are answered below.

In live roulette, a wheel is spun and you bet on which number or colour the ball will land on. Betting on red or black is the simplest option — the chance of winning is close to 50/50. You can also bet on a specific number, odd or even, or a group of numbers. Follow the dealer's instructions to start betting at the ace365 live roulette table.

Yes, the ace365 live casino works fully on both mobile browsers and the app. On both Android and iOS devices, you can play with a live dealer in real time as long as you have a good internet connection. The app is available through official channels. The layout adjusts automatically to fit your screen.

ace365 live tables are available with different limits — from low-stakes tables to high-stakes tables for larger amounts. The table limits are shown on screen when you enter each game. It is better for new players to start with a low-limit table.

In Baccarat there are three main betting options: Player, Banker, and Tie. Banker has a slightly higher chance of winning, but a small commission is usually deducted from Banker wins. Player bets are commission-free. Tie has the highest payout but the lowest probability. You will have time to decide before each round at the ace365 live Baccarat table.

ace365 VIP Benefits

The ace365 VIP programme has three tiers — Bronze, Silver, and Gold. Each tier comes with weekly cashback and exclusive benefits. Read the questions below to learn more about ace365 VIP.

The ace365 VIP programme has three tiers:
Bronze — up to 0.3% weekly cashback.
Silver — up to 0.5% weekly cashback.
Gold — up to 0.8% weekly cashback.
Higher tiers also come with priority support, exclusive promotions, and personalised offers.

Your VIP tier at ace365 improves through regular gameplay and continued betting activity. Based on your overall betting history and activity, you can move up from Bronze to Silver, and from Silver to Gold. There is no fixed turnover target — progress comes through active play.

Weekly cashback is calculated based on your net loss for the week (total losses minus total winnings). For example: a Silver member with a net loss of ৳20,000 in a week receives ৳20,000 × 0.5% = ৳100 cashback — this is the maximum amount at the Silver tier. Cashback is generally added to your account after each week.

Yes, ace365 VIP members receive special offers in addition to regular promotions. Higher-tier members get priority access to an ace365 birthday gift (up to ৳2,000), referral rewards, and the weekly recharge event. Gold-tier members may also benefit from a dedicated account manager.

Identity Verification (KYC)

Identity verification is required at ace365 to protect account security and prevent fraud. Detailed information about the KYC process and required documents is provided below. For more information, you can also visit the Terms and Conditions page.

ace365 typically requests KYC verification before your first withdrawal or when transactions exceed a certain amount. Verification may also be requested in cases of suspicious activity or major account changes. If you want to withdraw quickly, it is a good idea to complete KYC in advance.

For KYC verification at ace365, you will generally need: a clear photo of your National ID (NID) or passport, and a selfie. In some cases, proof of address may also be requested. All documents must be clear, legible, and free of any alterations.

Identity verification protects the security of ace365 members' accounts. It prevents unauthorised access, identity theft, and fraud. Age verification is also required to prevent anyone under 21 from participating. Members who have completed KYC benefit from secure and faster withdrawals.

Yes, this is very important. The name registered on your ace365 account must match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, your withdrawal may be held up or verification may fail. Use your correct name when opening your account.

If verification fails, you will usually receive an email or notification explaining the reason. Common reasons include blurry images, name mismatches, or expired documents. Please reapply with clear images. If the problem keeps recurring, contact ace365's 24/7 Live Chat support — help is available in Bengali.

Member Account

Here you will find answers to all common account-related questions at ace365, from registration to login issues. Also read the Responsible Gaming page to play safely.

To open an account at ace365, go to the site's registration page and fill out the form with your correct name, mobile number, email, and password. Registration will be completed through OTP verification. Please note that you must be at least 21 years old to join ace365.

No. Under ace365's rules, each person is allowed only one account. If multiple accounts belonging to the same person are detected, all accounts may be suspended and bonuses cancelled. If different members of the same household use the same device, you should inform support.

Logging in from a new device may require OTP verification, which will be sent to your registered mobile number. If you do not receive the OTP, wait a few minutes or request it again. If the problem continues, contact ace365's live chat support — confirm your identity using the details you registered with (name and mobile number).

On the ace365 login page, click the "Forgot password?" link. You will receive a reset OTP on your registered mobile number or email. Verify the OTP and set a new password. Your new password must be at least 8 characters long, and using a mix of numbers and letters will make it more secure.

At ace365, your username must generally consist of English letters and numbers, and cannot be changed once set — so choose carefully. Your password must be at least 8 characters long; using a mix of uppercase and lowercase letters, numbers, and special characters will keep your account more secure. Do not share your password with anyone.

Need more help? The Support Team is always here

If you could not find the answer to your question in the FAQ above, contact the ace365 support team directly. Help is available in both Bengali and English.

24/7 Live Chat

Use the live chat button on any page of the site to get in touch with an ace365 support agent instantly. Get assistance any time of day or night, in Bengali or English. Ask directly about deposits, withdrawals, bonuses, or KYC — whatever you need.

Email Support

For detailed issues, write to ace365's support email. Include a description of the problem, your username, and any relevant screenshots in your email. The support team will respond as soon as possible in Bengali or English.
[email protected]

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